Delay May Occur Due to Pandemic for Products Having a Long Dispatch Duration

Q. How to do the purchasing on this site?
1. Click “Add to cart” button on the product(s) you wish to purchase.
2. Click “Continue Shopping” to add other products into the cart or click “Checkout” to proceed your payment for the product(s).
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

Q. What are the payment methods available?
Please check out our Payment Mode.

Q. Why there is difficulty in make payment?

Your internet browser version may out of date. Please try make payment on different internet browser or mobile / phone browser or try Google Chrome or Mozilla Firefox or Safari.

Q. How many times I can make payment if I choose 60 Days Instalment Payment?

Deposit or first payment should be MYR50 or more to process the order. You can pay balance amount within 60 days and there is no limit for instalment. Learn more.

Q. What is the transaction currency?
Our transaction currency is MYR.

Q. How to change my account personal information and shipping address?
Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

Q. I forgot my Password for my account. What should I do to retrieve it?
1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

Q. Can I cancel an existing order that have been made?
No. You cannot.

Q. Can I change the shipping address after I placed the order?
Yes. You can but you have to notify us before the order dispatch out.

Q. When I can use my Infinith
Reward Points and is there any limit to use?
There are no limits to use Infinith
Reward Points and you may use even if you have one point.

Q. What is the dispatch duration for an order?
The dispatch duration varies for each products. It will be either 1-3 working days (excluding Saturday, Sunday and public holidays) or estimated 30-45 days. Learn more.

Q. Is it necessary to update personal details (birthday date) and contact details (mobile number and email address)?
Yes. If you wish to receive promo coupons, birthday discounts and latest updates from Infinith

Q. What is "AS IS" product(s)?
"AS IS" product(s) having some wearable defects on the product(s) such as minor printing issue, minor thread issue and etc.

Q. Is this website is mobile friendly?
Yes. It is.

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to for us to clear your doubts.