Dispatch, Delivery & Shipping

Dispatch
* The dispatch duration for shipping varies for each products. It will be either 1-3 working days or 14-21 working days (excluding Saturday, Sunday and public holidays). Refer product description of the respective product for dispatch duration.
* Product(s) will be dispatched individually or separately for an order of combined with products with different dispatch duration for Malaysian customer.
* For international customer, product(s) will be dispatched together or in a single consignment for an order of combined products with different dispatch duration. The dispatch duration for complete order will be the same as the product(s) with longest dispatch duration.

* Dispatch may delay if manufacturing defect, higher production volume, nature disaster and act of God. In this event, Infinith™ shall notify the customer if we unable to meet our estimated dispatch time, Infinith™ shall not be liable for any losses, liabilities, costs, damages, charges or expenses arising out of late dispatch.

Delivery
* Delivery within Malaysia and Singapore will take around 2-5 working days.
* International delivery will take around 12-16 working days and depends to respective country's customs clearance.


Shipping
* Free shipping within Malaysia (Poslaju).
* MYR6 flat rate for shipping within Malaysia (Citylink, J&T Express).
* Malaysian customer may choose their preferred courier service (Poslaju, Citylink, J&T Express).

Free shipping for order above MYR400 for Brunei and Singapore.
Free shipping for order above MYR500 for Indonesia.
Free shipping for order above MYR600 throughout other parts of the world.
* MYR30 flat rate within Brunei and Singapore.
* MYR35 flat rate within Indonesia.
* MYR65 flat rate throughout other parts of the world.
* International shipping duties and taxes unpaid.


Undelivered / Incompleted Delivery
* Unclaimed retour parcel, there will be additional shipping charges according to our shipping rate to re-send the parcel and to be claim within 30 days from the date of parcel returned. Otherwise all paid amount will be forfeited.
*
Infinith™ will not responsible for wrong shipping address, incorrect contact information (customs officer unable to contact), failure to accept delivery due to refusal to pay duties and taxes and failure to pick up parcel from carrier.